FAQ
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1. What areas do you serve?
We provide cleaning services in Austin, Buda, Kyle, Pflugerville, and surrounding areas. if you’re unsure whether we cover your location. feel free to contact us!
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2. Do I need to provide cleaning supplies and equipment?
No, we bring our own high-quality cleaning products and equipment. However. if you prefer specific products, we’re happy to use them.
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3. How do I book a cleaning service?
You can book a service by calling, texting, or emailing us. You can also fill out our online contract form, and we’ll get back to you as soon as possible.
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4. How is pricing determined?
Pricing depends on the type of cleaning, the size of your home or office, and any special requests. Contact us for a personalized quote.
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5. Do I need to be home during the cleaning?
No, you don’t need to be home. Many clients provide us with a way to enter, such as a key or door code. Your security and privacy are our top priorities.
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6. What payment methods do you accept?
We accept Cash, Zelle, Venmo, and other approved methods. Payment is due on the day of service unless otherwise arranged.
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7. What is your cancellation policy?
We require at least 24 hourss’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice may incur a fee.
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8. Do you offer deep cleaning or move-in/move-out cleanings?
Yes! We offer standard, deep, and move-in/move-out cleanings. Let us know your needs, and we’ll recommend the best service for you.
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9. Can I request additional service?
Absolutely! We offer add-ons such as cleaning inside appliances, folding laundry, and organization. Just let us know in advance so we can plan accordingly.
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10. Are you insured?
Yes, we are fully insured to give you peace of mind while we clean your home or office.
Why Clients Choose ILY Sparkling Cleaning
Trusted by homeowners across Central Texas